Yeah, I used the asterisks in case a former student happens to stop by and sees me use foul language. I’m like that. Gotta keep it *sorta* clean.
I’m talking about my Cable Company. Charter is the Devil. My HBO on Demand doesn’t work then they send someone and say *Call back and get reimbursement when it is ready* So, when I call back I get the run around.
Here is the email I sent to them on their contact form:
I have just spent the last 20 minutes on the phone with your representatives, and I am steaming with the service they gave me. I am a cable-internet-phone customer, and I am highly insulted at the customer service I received.
First of all, the names and ID numbers they gave me for their employment, are I’m sure, false. One guy, the *supervisor* said his name was DAN. (He was Indian). He said the first guy’s ID was X7C.
My OnDemand went out in February. I called in to get it fixed, and also get the requisite credit. I pay for the HBO pack and services, which includes OnDemand. It was not working, and your rep then said to call back when it WAS working to get a credit. It still was not working on February 29th, and I called in again. Today it is finally working. I called to get the rebate, and the X7C guy said no, because he couldn’t see a work order. Your people were out 2 TIMES with new DVRS, and trying to fix the ONDEMAND. He said he didn’t have a copy of it, and again said he couldn’t give me credit. This is ridiculous. I’m sure you MUST have a record or 2 visits to my home, as this DVR just didn’t appear out of the sky.
The second man, *dan* said I was too late, and when I asked to speak to HIS supervisor, he said she doesn’t take calls. Then he said, I kid you not, that I could HANG UP AND CALL AGAIN. By this time, I could not believe my ears, that you wouldn’t have someone with the ability to solve this problem. He then HUNG UP ON ME.
I am furious, and am considering switching services, carriers, etc. Is this really how you do business? I think you may need to teach ALL your service people about service.
Again, I did as you asked. I waited until the ONDEMAND was fixed. Now, you are saying that I cannot get reimbursed?
I am steamed. They said, now I have to go online to their chat representative if I want help. Are you F***ing kidding me? So, that’s what I’m doing now. It’s unbelievable.
Meanwhile, here are the Q&D stats of my morning run. Not so great, but beautiful at 5am.
|Date:||5/14/2008 5:15 PM|
|Pace:||10:45 / mile|
VO2 Max: 27.5
Great music today: Born To Run, by Bruce Sprinsteen. Nice.