Yeah, I used the asterisks in case a former student happens to stop by and sees me use foul language.  I’m like that.  Gotta keep it *sorta* clean.

 

I’m talking about my Cable Company.  Charter is the Devil.  My HBO on Demand doesn’t work then they send someone and say *Call back and get reimbursement when it is ready*  So, when I call back I get the run around. 

 

Here is the email I sent to them on their contact form:

I have just spent the last 20 minutes on the phone with your representatives, and I am steaming with the service they gave me.  I am a cable-internet-phone customer, and I am highly insulted at the customer service I received.
First of all, the names and ID numbers they gave me for their employment, are I’m sure, false.  One guy, the *supervisor* said his name was DAN.  (He was Indian).  He said the first guy’s ID was X7C. 
My OnDemand went out in February.  I called in to get it fixed, and also get the requisite credit.  I pay for the HBO pack and services, which includes OnDemand.  It was not working, and your rep then said to call back when it WAS working to get a credit.  It still was not working on February 29th, and I called in again.  Today it is finally working.  I called to get the rebate, and the X7C guy said no, because he couldn’t see a work order.  Your people were out 2 TIMES with new DVRS, and trying to fix the ONDEMAND.  He said he didn’t have a copy of it, and again said he couldn’t give me credit.  This is ridiculous.  I’m sure you MUST have a record or 2 visits to my home, as this DVR just didn’t appear out of the sky.
The second man, *dan* said I was too late, and when I asked to speak to HIS supervisor, he said she doesn’t take calls.  Then he said, I kid you not, that I could HANG UP AND CALL AGAIN.  By this time, I could not believe my ears, that you wouldn’t have someone with the ability to solve this problem.  He then HUNG UP ON ME.
I am furious, and am considering switching services, carriers, etc.  Is this really how you do business?  I think you may need to teach ALL your service people about service. 
Again, I did as you asked.  I waited until the ONDEMAND was fixed.  Now, you are saying that I cannot get reimbursed?
Insane.

Sincerely
Linda Vermeulen

 

I am steamed.  They said, now I have to go online to their chat representative if I want help.  Are you F***ing kidding me?  So, that’s what I’m doing now.  It’s unbelievable.

 

Meanwhile, here are the Q&D stats of my morning run.  Not so great, but beautiful at 5am.

Date: 5/14/2008 5:15 PM
Type: Easy
Course: Vera-Dairy
Distance: 3.84 miles
Duration: 41:14
Pace: 10:45 / mile
Shoe: Asics
Weight: 176 lb
Statistics: Calories: 511
VO2 Max: 27.5

Great music today:  Born To Run, by Bruce Sprinsteen.  Nice.

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One thought on “B***h Session Part 1

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